Numerous customers Saturday made me fear for the future of the human race.
Having been asked to unlock various cases all day long, I ran into a woman requesting horse dewormer. I said, sure, I'd unlock it, and that I would be right back with the keys. When I returned with the keys, a minute later, she had vanished. I then spent the next five minutes searching for her and was about to give up and go back to pushing freight when she turned up. I figured she must not want dewomer too badly if she couldn't hover around the general area for a moment.
Fielding several complaints about the lack of fire starters, stove pipe, and selection of various styles of heaters due to the cold, DESPITE it being obvious that weed killers, bug killers, dirt, and push mowers had been moved into the seasonal area, I lost patience after the 20th person whined that it was only February and kind of snapped back that bikinis are hitting the stores now, too. It's the way retail has always worked. It's the same pattern every year. There are two distinct seasons in retail: Summer and Christmas and I, for one, am relieved to see the summer things after the horrible season of stupid toys and stupid brats looking at stupid toys.
I did find some enjoyment in the lack of available carts for customer use since they were mostly piled in freight. Less of carts were left in the parking lot and customers actually had to go OUTSIDE and retrieve carts if they wanted a cart at certain periods during the day.
And then, there are the idiots who block the main, wide aisle by the magazine rack, just reading and conversing with pals no matter who wants down the aisle. Oh, someone wants a load out of 15 bags of horse feed? Nah, whatever, we'll just stand here and talk until you threaten to run us down with a cart.
Come to discover while asking for zip codes that loads of these idiots were from the Howell area. Now, why the hell were they at our store? Go back to Howell and play your douche bag mind games there.
I hate customers. I barely even look at them any more and have trouble remembering who I've helped, and who needs help. They are nameless, faceless hoards of whining, idiotic, helpless drones who think that just because they shop at the store that I am their slave. On days, when I cannot help myself, I tell them things to their faces while wearing a smile and they don't even know that I am insulting them. How can they be that dumb?
I need a new job. Badly. Before I mow someone down intentionally with a feed cart, shopping cart, or simply knee them in the balls.
Sunday, February 3, 2013
Tuesday, January 15, 2013
Parasites, Designer Carhartts, and Cash Money
I should have my work schedule plotted by moon phases. I admit I have no idea what moon phase we are in at this second, but its a hangnail looking phase instead of the usual full moon phase I already know brings out the weirdos. I have been known to request full moon days off.
Today, I walked to the register to relieve Pam for her break, and a woman brandishing a clear plastic vial asks us to play "Name That Parasite." Yep. She has vial with worms inside it. I refused to play along, because we do not have or sell fecal testing kits...also, what if I was wrong and she treats her dog for the WRONG parasite? I suggested she seek a vet for their expert opinion. Pam immediately volunteers our Asst. Manager to play the guessing game. I couldn't relay to Pam why I didn't want to play the game without the customer overhearing. ASM plays along and diagnoses a tapeworm. I don't know whether the woman stole the worm meds or we were out of them, but she didn't buy any.
I later run into a man who is returning Carharrt bibs. The crotch zipper is broken. He has his receipt and we offer to exchange them, despite the selection being very picked over. He starts going through the bibs and begins sighing that we don't have the size he needs in black, he's very specific that it needs to be black...because his coat is black. The bibs we are returning are encrusted with mud, so I didn't think he'd be very picky what color he could get so long as he was warm while playing in the mud. But he keeps whining about them needing to be black. He finally selects a pair of Artic lined and bitches that they are more expensive. I tell him that he had bought the defective Carhartts at full price and that the entire selection is now 30% off so they would be the same price. It took some doing to convince him of this. I don't understand....be warm...and mismatched---or cold and miserable--really---what breed of idiot is this man?
Near closing time, I run into a lady who expounded quite psychotically about why she likes to pay for things in cash. Not the usual reasons, I'm afraid. Oh, no...she likes to use cash because our bank accounts and our Social Security numbers and our health insurance is all linked due to Obama Care...in some weird gobbledygook scheme that is possibly true, but I couldn't follow the line of reasoning. And that ultimately the government wants to ban all cash transactions so they can better control us all. So, if I do something radical, the government can determine whether I can buy food or not and just close or freeze my access to money. Okay, that part made some kind of sense...but I don't think the American people are ever going to stand for not having a cash option. However, I'd like to have heard her expound on the cash back option and why, then, the government is allowing THAT. And I'd like to have her her explain then, how SHE would buy or sell anything if cash were BANNED and the use of it a felony. I'm sure she couldn't barter her body for anything unless it was to a real freak. She then proceeded to ask Amber K and I if we were religious. I didn't reply. Amber said she Believes. The crazy then asked us to read some passage or other in Revelation...about not being able to buy and sell things and it being the end times...I thought about asking what this mean to Atheists...but thought better of it as I was tired of her brand of crazy at this point.
Amber and I shared a look...and after the lady walked out the door, Amber made an incredulous face and said "No wonder you said you were fine at the registers because you were entertaining yourself."
Yep. All the people were crazies today.
Today, I walked to the register to relieve Pam for her break, and a woman brandishing a clear plastic vial asks us to play "Name That Parasite." Yep. She has vial with worms inside it. I refused to play along, because we do not have or sell fecal testing kits...also, what if I was wrong and she treats her dog for the WRONG parasite? I suggested she seek a vet for their expert opinion. Pam immediately volunteers our Asst. Manager to play the guessing game. I couldn't relay to Pam why I didn't want to play the game without the customer overhearing. ASM plays along and diagnoses a tapeworm. I don't know whether the woman stole the worm meds or we were out of them, but she didn't buy any.
I later run into a man who is returning Carharrt bibs. The crotch zipper is broken. He has his receipt and we offer to exchange them, despite the selection being very picked over. He starts going through the bibs and begins sighing that we don't have the size he needs in black, he's very specific that it needs to be black...because his coat is black. The bibs we are returning are encrusted with mud, so I didn't think he'd be very picky what color he could get so long as he was warm while playing in the mud. But he keeps whining about them needing to be black. He finally selects a pair of Artic lined and bitches that they are more expensive. I tell him that he had bought the defective Carhartts at full price and that the entire selection is now 30% off so they would be the same price. It took some doing to convince him of this. I don't understand....be warm...and mismatched---or cold and miserable--really---what breed of idiot is this man?
Near closing time, I run into a lady who expounded quite psychotically about why she likes to pay for things in cash. Not the usual reasons, I'm afraid. Oh, no...she likes to use cash because our bank accounts and our Social Security numbers and our health insurance is all linked due to Obama Care...in some weird gobbledygook scheme that is possibly true, but I couldn't follow the line of reasoning. And that ultimately the government wants to ban all cash transactions so they can better control us all. So, if I do something radical, the government can determine whether I can buy food or not and just close or freeze my access to money. Okay, that part made some kind of sense...but I don't think the American people are ever going to stand for not having a cash option. However, I'd like to have heard her expound on the cash back option and why, then, the government is allowing THAT. And I'd like to have her her explain then, how SHE would buy or sell anything if cash were BANNED and the use of it a felony. I'm sure she couldn't barter her body for anything unless it was to a real freak. She then proceeded to ask Amber K and I if we were religious. I didn't reply. Amber said she Believes. The crazy then asked us to read some passage or other in Revelation...about not being able to buy and sell things and it being the end times...I thought about asking what this mean to Atheists...but thought better of it as I was tired of her brand of crazy at this point.
Amber and I shared a look...and after the lady walked out the door, Amber made an incredulous face and said "No wonder you said you were fine at the registers because you were entertaining yourself."
Yep. All the people were crazies today.
Thursday, January 3, 2013
Pet Peeves of Retail
If I ever somehow open my own business, I want to run it like the Soup Nazi from Seinfeld. You pissed me off, oh well, NO SOUP FOR YOU!!!
Here are the things that most commonly piss me off.
1. Customers too busy talking or texting to actually pay attention to what I am saying, what they are doing, and who, because they cannot disconnect for three seconds ultimately hold up the checklanes for their fellow customers. I really think cell phones are becoming mind control for the stupid. Soon they will tell people when to shit and piss.
2. People who can't figure out how to use the credit/debit machine. Not all of these are folks of a certain age. An appalling amount of young people can't be bothered to actually read onscreen prompts and act accordingly. If you are illiterate, please use cash as I am tired of instructing you how to use a machine that a drunk, literate monkey could operate.
3. When I announce "I can help the NEXT person in line" it doesn't mean the last person in line. It means the NEXT person. I seriously nearly yelled at some old biddy today for doing this...the decongestants I am taking do nothing for my tolerance levels. I seriously thought about bludgeoning her with the shirt and peanut brittle she was returning. Who the hell returns unopened boxes of peanut brittle? A rude old lady who smells of Eau d' Skank, that's who.
4. If you use a cart, put it back. If anyone ever wonders why I refuse to get carts in inclement weather, and there are no carts inside, wonder no more. If they're all outside, I figure I can gather them all once, at the end of the night and be done with it. I don't care if they are wet or snow covered. We don't employ cart people. The cashier is supposed to round them up and lots of times, the cashier is too busy dealing with other idiots. I also laugh when I see carts hit the cars in the parking lot. I figure one of these times its got to hit the car of an asshole who won't put a cart back...there are soooooo many.
5. Don't engage me in a 20 minute conversation about your dog/child/chickens while there is a person behind you carrying a 50 pound bag. I don't care and neither does the person behind you. I'm sure your dog/child/chickens are quite fascinating and I'd be happy to listen if only there wasn't a line and I was extremely bored which does happen. Pick your moments.
6. Ever go into a store and wonder why some noise-making part of the item is broken? I can tell you why. Parents won't stop their kids from ringing things such as bells on bikes...I am seriously tempted to break a bell on a tricycle because some idiot let their kid ring it for an hour. I work with another employee who sabotaged a horn on a pedal cart for the same reason.
7. Parents who let their kid carry some item around (that the kid clearly thinks they are going to buy) then takes it away at the register. Just tell the brat "No" in the first place. Being a parent is not a democracy; its a dictatorship.
8. People who complain that I hand their checks back. Sorry. It works like a debit card. I explained this to you when I saw a debit card in your wallet. Debit cards are less time consuming and less expensive to use. It is not my fault you are dumb.
9. People who think I can get them a certain size Carhartt anything in a certain color at the END OF THE SEASON!!!! Yep, I know, its January, and all the signs say 30% OFF, but its because we're getting ready to put away all the winter stuff and start on spring. I can't even special order Carhartts. Period. NOT AVAILABLE FROM THE MANUFACTURER. So you should have bought that ugly bubblegum pink Carhartt jacket and bibs wayyyy back in October when we had them in all sizes.
10. Those who think my register is a shopping cart. Ummm.....no...you can't pile all your crap here...I am trying to work. GO GET A CART!!!!!!!! Or, maybe pile it on the register that is NOT BEING USED!!!!
Here are the things that most commonly piss me off.
1. Customers too busy talking or texting to actually pay attention to what I am saying, what they are doing, and who, because they cannot disconnect for three seconds ultimately hold up the checklanes for their fellow customers. I really think cell phones are becoming mind control for the stupid. Soon they will tell people when to shit and piss.
2. People who can't figure out how to use the credit/debit machine. Not all of these are folks of a certain age. An appalling amount of young people can't be bothered to actually read onscreen prompts and act accordingly. If you are illiterate, please use cash as I am tired of instructing you how to use a machine that a drunk, literate monkey could operate.
3. When I announce "I can help the NEXT person in line" it doesn't mean the last person in line. It means the NEXT person. I seriously nearly yelled at some old biddy today for doing this...the decongestants I am taking do nothing for my tolerance levels. I seriously thought about bludgeoning her with the shirt and peanut brittle she was returning. Who the hell returns unopened boxes of peanut brittle? A rude old lady who smells of Eau d' Skank, that's who.
4. If you use a cart, put it back. If anyone ever wonders why I refuse to get carts in inclement weather, and there are no carts inside, wonder no more. If they're all outside, I figure I can gather them all once, at the end of the night and be done with it. I don't care if they are wet or snow covered. We don't employ cart people. The cashier is supposed to round them up and lots of times, the cashier is too busy dealing with other idiots. I also laugh when I see carts hit the cars in the parking lot. I figure one of these times its got to hit the car of an asshole who won't put a cart back...there are soooooo many.
5. Don't engage me in a 20 minute conversation about your dog/child/chickens while there is a person behind you carrying a 50 pound bag. I don't care and neither does the person behind you. I'm sure your dog/child/chickens are quite fascinating and I'd be happy to listen if only there wasn't a line and I was extremely bored which does happen. Pick your moments.
6. Ever go into a store and wonder why some noise-making part of the item is broken? I can tell you why. Parents won't stop their kids from ringing things such as bells on bikes...I am seriously tempted to break a bell on a tricycle because some idiot let their kid ring it for an hour. I work with another employee who sabotaged a horn on a pedal cart for the same reason.
7. Parents who let their kid carry some item around (that the kid clearly thinks they are going to buy) then takes it away at the register. Just tell the brat "No" in the first place. Being a parent is not a democracy; its a dictatorship.
8. People who complain that I hand their checks back. Sorry. It works like a debit card. I explained this to you when I saw a debit card in your wallet. Debit cards are less time consuming and less expensive to use. It is not my fault you are dumb.
9. People who think I can get them a certain size Carhartt anything in a certain color at the END OF THE SEASON!!!! Yep, I know, its January, and all the signs say 30% OFF, but its because we're getting ready to put away all the winter stuff and start on spring. I can't even special order Carhartts. Period. NOT AVAILABLE FROM THE MANUFACTURER. So you should have bought that ugly bubblegum pink Carhartt jacket and bibs wayyyy back in October when we had them in all sizes.
10. Those who think my register is a shopping cart. Ummm.....no...you can't pile all your crap here...I am trying to work. GO GET A CART!!!!!!!! Or, maybe pile it on the register that is NOT BEING USED!!!!
Saturday, December 22, 2012
Happy Christmas
I was told to clock in as soon as possible. It was 12:30 pm...it was her and the Receiver to deal with the annoying grumpy holiday shoppers. There was one call off and no one would fill in despite claims of everyone wanting more hours. My ASM had been at work since 6 am to put out the freight truck. The whole freight team went home. She didn't get a lunch until 1:30 pm. Neither did the Princess.
At 1:30 another manager clocked in. At 3, the Princess clocked out.
My ASM was nice enough to stay so Brian and I could also have a lunch. Then she left.
No less than THREE employees called during grumpy, mad customer time to find out when they worked next. I put them on hold indefinitely. My lines were in excess of ten people at certain times. I had customers asking me questions from the clothing department WHILE I had lines in excess of ten people and I watched Brian run to and fro dealing with load outs, customer service, and legitimate customer phone calls. Not one of the employees calling for their schedule would bother to come in to help out. They also didn't seem to be bothered that they were on hold indefinitely because we didn't have TIME to deal with their bullshit. The schedules have been posted for THREE WEEKS!!!!
Once Brian and I finally got a breather, I suggested that we refuse to tell anyone when they work unless the schedule hasn't been posted ahead of time and just hand out write ups when they don't show up for work. I work with adults. I believe every single person is at least 20 years old. Old enough for some accountability.
The call off was legitimate. Jason's mom had fallen and broken a wrist. He had to go to the ER. She's in her seventies.
There was one hour with sales in excess of $2,500 and NO BIG TICKET ITEMS. This means I was a very busy girl taking off ink tags and throwing away hangers. 40 transactions per hour doesn't sound like much until its only one register and every customer comes up to it with some or several articles of clothing that need extra fussing over.
The store finally closed. I took the cash drawers back to the office and began counting. Brian drove the stupid Massimo around back and parked it in the back room.
And then, more fun.
The garage door we use to get the forklift in and out of the building would not close. It broke. A brand new, one month old door broke. The manual over ride was no help.
We called in the other ASM who is on loan to us while we are Manager-less. He also fails to get the door closed. He calls the service number on the door. The company is located in some town none of us have ever heard of and an emergency service call is $800. The reason the door won't go down is some mechanism inside the roll has jammed it up.
After 45 minutes of fiddling, it miraculously closes. The boys paint a sign that says not to open the back door.
My husband was nice enough to buy me a fifth of vodka once I made it home.
Wonder how today will go with no back door or forklift?
Saturday, December 8, 2012
This Week in Retail
These things happened.
1. I watched an Assistant Manager sniff an electric heater and declare that it smelled "yummy." Smelled like a heater to me...worse, I had to smell it to see if, indeed, it did smell "yummy."
2. I watched a co-worker inflate an inflatable deer toy....and the valve stem was between the deer's back legs...there was no foot pump included. I just looked up and there was her head between a deer's back legs. Ummmm...wow...I thought this was a family oriented company? She asked me what I thought...I said "I think it looks like you're blowing a deer." No sure what else I could possibly think.
3. Aforementioned Assistant Manager then told a different co worker to "Make sure all the balls are hanging to the left." Ummm? What the fuck? Turned out there are Santa hats over the signage in the clothing department and he wanted them all hanging to the left...yep...wow. I never would have guessed.
4. A customer spent four hours in a Tractor Supply Company store. Yep. Really. She arrived when I did, and left four hours later...midway through my shift with an overflowing cart full of clearance junk and a hitch packer. No idea what exactly took four hours to look at...but...um...wow. I have a hard time killing four hours in there and I work there.
5. The Spurminator made an appearance to drop off something for a customer and berated employees' forklift skills. Um, sir? I know a few tales about your mad forklift skills. You took down the flaps at the back door with a forklift. And you encouraged someone to move three tons of feed stacked vertically with a forklift and the ensuing disaster made the back aisle wall come down. Umm...two tons is pushing it on that thing..it gets really light in the rear end...and that's the drive end. So let's not talk shit. The worst most of us have done is ripped open a random bag and gotten the thing stuck in weird places, not brought down a wall with feed pallets.
6. An Assistant Manager and I raided the Princess' secret food stash. Yep. She has a file cabinet drawer FULL of cookies and assorted goodies. Apparently she is constantly eating....PLUS she has the break room fridge full of things with her name on them. Wonder if she's counted her cookies? Assistant Manager seemed to believe they were quite yummy! He also nomed a block of cheese cloaked in a bagel wrapper that had her name on it.
1. I watched an Assistant Manager sniff an electric heater and declare that it smelled "yummy." Smelled like a heater to me...worse, I had to smell it to see if, indeed, it did smell "yummy."
2. I watched a co-worker inflate an inflatable deer toy....and the valve stem was between the deer's back legs...there was no foot pump included. I just looked up and there was her head between a deer's back legs. Ummmm...wow...I thought this was a family oriented company? She asked me what I thought...I said "I think it looks like you're blowing a deer." No sure what else I could possibly think.
3. Aforementioned Assistant Manager then told a different co worker to "Make sure all the balls are hanging to the left." Ummm? What the fuck? Turned out there are Santa hats over the signage in the clothing department and he wanted them all hanging to the left...yep...wow. I never would have guessed.
4. A customer spent four hours in a Tractor Supply Company store. Yep. Really. She arrived when I did, and left four hours later...midway through my shift with an overflowing cart full of clearance junk and a hitch packer. No idea what exactly took four hours to look at...but...um...wow. I have a hard time killing four hours in there and I work there.
5. The Spurminator made an appearance to drop off something for a customer and berated employees' forklift skills. Um, sir? I know a few tales about your mad forklift skills. You took down the flaps at the back door with a forklift. And you encouraged someone to move three tons of feed stacked vertically with a forklift and the ensuing disaster made the back aisle wall come down. Umm...two tons is pushing it on that thing..it gets really light in the rear end...and that's the drive end. So let's not talk shit. The worst most of us have done is ripped open a random bag and gotten the thing stuck in weird places, not brought down a wall with feed pallets.
6. An Assistant Manager and I raided the Princess' secret food stash. Yep. She has a file cabinet drawer FULL of cookies and assorted goodies. Apparently she is constantly eating....PLUS she has the break room fridge full of things with her name on them. Wonder if she's counted her cookies? Assistant Manager seemed to believe they were quite yummy! He also nomed a block of cheese cloaked in a bagel wrapper that had her name on it.
Thursday, November 22, 2012
Pre Black Friday Idiots
Getting ready for Black Friday is always a nuisance of tired aching muscles, annoying customers, and a giant ad to set. This week has been just awful.
Irritated man on the phone: Can you tell me why your doors are locked?
John H: Yes, we closed forty five minutes ago, sir.
Idiot on phone: The sign on the door says you close at 9.
Now, we had just put up signs indicating that our store would be closed for Thanksgiving and that extended holiday hours would start Saturday, November 24 and that we would then be open from 8 am until 9 pm Monday thru Saturday and that we would be open 8-8 on Sunday.
John H: That starts this Saturday, sir
Idiot says huffily: Well, I drove a half an hour.
John H: I'm sorry, sir but we are closed.
What he should have said in response to the original question: TO KEEP PEOPLE LIKE YOU OUT!
____________________________________________________________________
Otherwise I've been having fun telling people "NO" this week. Corporate clearly states that we are to allow no early sales, holds or otherwise on this particular ad, either for the regular sale items or the Black Friday items.
Customer: Will you hold a gunsafe in the ad for me?
Me: No. First come, first serve on all ad items this week. Especially the Black Friday ones. We open at 6 am Black Friday. Good luck. Otherwise, rain checks will be available.
Rude Man with a cart full of black oil sunflower seeds and suet.
Me: Sir, those items are Black Friday only items.
Rude Man: Your ad was not very clear.
I show him the ad with letters in big, bold print and an ARROW that reads BLACK FRIDAY ONLY INSERT: Seems pretty clear to me, sir. I can sell it to you today, but I can't honor the price without getting fired.
Rude Man abandons cart in a huff.
I think illiteracy in America must be on the rise. Or stupid is...or both. Yes, you can buy your precious bird seed at a low, low price, but you have to brave the hoards to do it.
I mean, what do these people think about? Yes, if I am rude and mean to the cashier she will magically throw away her job just to humor me? Ummmm...no...the cashier will just make fun of you to every person she works with and, even, some other customers. Oh, yes, we do. So if it makes you feel like a big man to yell at a minimum wage employee I hope you know there is lots of anger and unwillingness to serve you the next time you enter a store...I have even been known to make your wait much longer than it needs to be...because...oh, yes, I do remember you.
Irritated man on the phone: Can you tell me why your doors are locked?
John H: Yes, we closed forty five minutes ago, sir.
Idiot on phone: The sign on the door says you close at 9.
Now, we had just put up signs indicating that our store would be closed for Thanksgiving and that extended holiday hours would start Saturday, November 24 and that we would then be open from 8 am until 9 pm Monday thru Saturday and that we would be open 8-8 on Sunday.
John H: That starts this Saturday, sir
Idiot says huffily: Well, I drove a half an hour.
John H: I'm sorry, sir but we are closed.
What he should have said in response to the original question: TO KEEP PEOPLE LIKE YOU OUT!
____________________________________________________________________
Otherwise I've been having fun telling people "NO" this week. Corporate clearly states that we are to allow no early sales, holds or otherwise on this particular ad, either for the regular sale items or the Black Friday items.
Customer: Will you hold a gunsafe in the ad for me?
Me: No. First come, first serve on all ad items this week. Especially the Black Friday ones. We open at 6 am Black Friday. Good luck. Otherwise, rain checks will be available.
Rude Man with a cart full of black oil sunflower seeds and suet.
Me: Sir, those items are Black Friday only items.
Rude Man: Your ad was not very clear.
I show him the ad with letters in big, bold print and an ARROW that reads BLACK FRIDAY ONLY INSERT: Seems pretty clear to me, sir. I can sell it to you today, but I can't honor the price without getting fired.
Rude Man abandons cart in a huff.
I think illiteracy in America must be on the rise. Or stupid is...or both. Yes, you can buy your precious bird seed at a low, low price, but you have to brave the hoards to do it.
I mean, what do these people think about? Yes, if I am rude and mean to the cashier she will magically throw away her job just to humor me? Ummmm...no...the cashier will just make fun of you to every person she works with and, even, some other customers. Oh, yes, we do. So if it makes you feel like a big man to yell at a minimum wage employee I hope you know there is lots of anger and unwillingness to serve you the next time you enter a store...I have even been known to make your wait much longer than it needs to be...because...oh, yes, I do remember you.
Saturday, November 3, 2012
Customers suck.
Customers suck.
Crazy pony tailed lady yelled at me for the company NOT selling a whole hay bale hay bag a few days ago. Today, when all the other customers were yelling at me for things that were NOT my fault, she was nice to me.
I was yelled at because Scott answered a phone call and didn't tell someone that he was going, at some point, to leave. Twice. Then discovered that the "Scott" they had spoken with was really Brian...and of course, they didn't apologize for yelling even when I was nice enough to pick up the phone and apologize for the manager taking so long to get their phone call and that they were next.
The best customer I had today was a former employee. He had a rooster riding shotgun in his passenger seat. Miss you, Scott Y.
Crazy pony tailed lady yelled at me for the company NOT selling a whole hay bale hay bag a few days ago. Today, when all the other customers were yelling at me for things that were NOT my fault, she was nice to me.
I was yelled at because Scott answered a phone call and didn't tell someone that he was going, at some point, to leave. Twice. Then discovered that the "Scott" they had spoken with was really Brian...and of course, they didn't apologize for yelling even when I was nice enough to pick up the phone and apologize for the manager taking so long to get their phone call and that they were next.
The best customer I had today was a former employee. He had a rooster riding shotgun in his passenger seat. Miss you, Scott Y.
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